Part B

You will hear four dialogues or monologues. Before listening to each one， you will have 5 seconds to read each of the questions which accompany it. While listening， answer each question by choosing A， B， C or D. After listening， you will have 10 seconds to check your answer to each question. You will hear the recording ONLY ONCE.
Questions 11～13 are based on the following dialogue between a customer and a shop assistant.

11.What does the woman want the man to do?
［A］ Give her money back.
［B］ Have the spoiled chicken replaced.
［C］ Tell her the way to a shop.
［D］ Look for her lost receipt.

12.Why does the man reject the woman’s request?
［A］ The company won’t recall goods already sold.
［B］ There isn’t anything wrong with the chicken.
［C］ The chicken isn’t sold at Brown’s.
［D］ The company policy does not allow this.

13.Why does the woman apologize to the man?
［A］ For her rude behavior.
［B］ For her mistake.
［C］ For her spoiling the man’s clothes.
［D］ For her misunderstanding the man.

Questions 14～17 are based on the following job interview.

14.How long exactly has the man been out of work?
［A］ Two years.
［B］ Two years and three months.
［C］ Three years.
［D］ Three years and two months.

15.What was the man’s last job?
［A］ A cook.
［B］ A waiter.
［C］ A repairman.
［D］ A cowboy.

16.Why did he leave his last job?
［A］ He couldn’t bear the boss.
［B］ He couldn’t stand the heat.
［C］ He didn’t earn a lot of money.
［D］ He was fired.

17.What can we assume about the man?
［A］ He is well educated.
［B］ He has rich experiences.
［C］ He has many skills.
［D］ He is a lazy man.

Questions 18～21 are based on a conversation about renting an apartment.

18.What is the living